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Epicurean Social case study

Client approvals, shoots and reports. One agency portal.

BrightWolf built Epicurean Social a dedicated workspace to coordinate restaurant clients, send requests and keep track of what needs a response.

See how it worksDiscuss your workflow
Built forEpicurean Social · Restaurant marketing agency
Agency experienceA shared workspace for clients, requests, shoots and reports
Restaurant experienceSecure request links · No account needed to respond
Built around the way they work

Less chasing. One place to manage the work.

Epicurean coordinates content approvals, shoot confirmations and report delivery across its restaurant clients. We brought those recurring workflows into a dedicated portal, giving the team a clearer place to prepare requests, review feedback and see outstanding work.

One place

For the team doing the coordination

Restaurant profiles, saved contacts, drafts, request status, a shoot calendar and shared report links sit in the same agency workspace. Team members work from the same records.

How the portal works

From request to response, without another client login

The agency prepares the work in the portal. The restaurant receives a secure link by SMS, email or both and responds to that specific request.

01Prepare a requestChoose the restaurant, add the details and save a draft or send
02Send the linkThe selected contacts receive an SMS, email or both
03The client respondsApprove content, request changes or confirm a shoot
04Status updatesThe agency sees the response and feedback in its workspace
05Follow-ups stopA response stops the relevant outstanding request reminders
Three connected workflows

Built around the work an agency repeats

APPROVE

Content approvals

Add the brief and a link to the content. The restaurant can approve the request or send feedback through its secure link.

  • Prepare drafts before sending
  • See approval status and requested changes together
  • Send timed reminders while a response is outstanding
SHOOT

Shoot confirmations

Create a shoot or creator-visit request with the date, time and brief. The restaurant confirms through its message link.

  • Keep shoot details in the agency calendar
  • Stop confirmation follow-ups when confirmed
  • Send a separate day-before reminder for confirmed shoots
REPORT

Report delivery

Add a reporting month, summary and a link to the prepared analytics report, then share it with the restaurant.

  • Keep shared report links in the workspace
  • Notify contacts by the selected channels
  • No approval required for a report
Two sides of the same workflow

A workspace for the agency. A simple action for the client.

AGENCY TEAM

See what needs attention

  • Manage restaurant profiles and multiple contacts
  • Prepare drafts and deliberately choose when to send
  • Track outstanding requests, responses and feedback
  • View shoots and shared reports in one workspace
  • Review message delivery history when something needs attention
RESTAURANT CLIENT

Open the link and respond

  • Receive a request by email or SMS
  • Open the specific request without creating an account
  • Approve content or explain what needs changing
  • Confirm the shoot details
  • One contact's response updates the shared request and stops response-chasing reminders for the others
The result

Less time chasing. More time for client work.

Epicurean reports saving more than 20 hours a month managing client workflows, freeing up time for the work its clients hire it to do.

20+hours saved per monthReported by Epicurean Social
“BrightWolf AI built us custom software and an outbound agent that completely streamlined one of our most time-consuming workflows. What used to tie up our team for days now runs on its own — it's saving us more than 20 hours a month, time we now put straight back into our clients.”

Epicurean Social · Restaurant marketing agency

The testimonial is used with Epicurean's permission. Time savings are reported by Epicurean Social.

For restaurant marketing agencies

A portal tailored to your agency.

We build portals for restaurant marketing agencies around a shared foundation: client coordination, content approvals, shoot confirmations and report delivery. Then we tailor the workflows, request details and reminder timing to how your team works.

Your team keeps control of the creative work. The portal helps manage the requests, responses and follow-ups around it.

What would this look like for your team?

Epicurean shows what this can look like in practice. For your agency, we start with your client process, identify the coordination taking up time and tailor the portal build around it.

Discuss your workflow

Still chasing client confirmations and approvals?

Let's talk about a portal tailored to your restaurant marketing agency and the client workflows taking up your team's time.

Book a discovery call